Troubleshoot PDF printing | Not able to Print PDF Files

If you're having trouble printing a PDF, try the following steps. After each step, try printing the PDF again.

Note: If you recently updated to Acrobat 9.4.2, see Printing problems | Acrobat 9.4.2 update. 

1. Print the file as an image.

If you’re in a hurry and want to print a simple document (such as a letter, a form, or a calendar), print it as an image. For more information, see PDF printing quick fix: Print as image.For more information, see PDF printing quick fix: Print as image

2. Update your printer driver.

Update the driver if the PDF doesn't print, prints as a blank page or with unreadable text, or if printing produces an error message.

1. Find your printer’s model number. 
2. Go to the manufacturer's website, and browse or search for "drivers" or "printer drivers." 
   Driver download pages for popular manufacturers appear below:
   
   • Brother
   • Canon
   • Dell
   • Epson
   • HP
   • Lexmark
   • Ricoh
   • Sharp
3.  Find the correct driver for your model number. 
4.  Download and install the printer driver.
5.  Restart your computer. 

3. Copy the file to your hard drive.

Sometimes when you print a file that is on a thumb drive or a network, the file becomes damaged. Open the copy on your hard drive and print again. 

4. Try to print a different PDF file.

• If you can print a different PDF, see step 6.
• If you can’t print a different PDF, see step 5.

5. Open a different program and try to print a different file.

• If you can print the file, restart your printer. 
• If you can’t print the file, see step 9, "Check your printer connection."

6. Re-create the PDF file.

If you have the original file that the PDF was created from, and you have Adobe Acrobat, re-create the PDF.
    a. Open the file in the original program (such as a word processing or a page layout program).
    b. Choose File > Print, and then choose the option to save the file as a PDF.

7. Copy or download the PDF again.

If you don’t have the file that the PDF was created from, try either of the following steps.

Make a copy of the PDF.

Choose File > Save As and give the file a new name. Include only letters and numbers in the filename. Do not include symbols such as %, $, or [].

Download the PDF again.

If you downloaded the PDF from the Web or received it in an e-mail, download the PDF again. Or, ask the sender to resend it.

8. Try printing the PDF using another printer.

If you can print using another printer, see next step 9, "Check your printer connection."

9. Check your printer connection.

    a. Ensure that the cable that connects your printer to your computer is securely plugged in.
    b. If your printer is plugged into a USB hub, then unplug the printer cable from the hub.
        Plug the printer cable directly in to a USB port on your computer.
    c. Ensure that your printer is turned on.
    d. If your printer was already on, turn it off. Wait 15 seconds, and then turn it on again.
    e. Try and print again. If your file still doesn't print, see step 10, "Restart your computer."

10. Restart your computer.

11. Use the current version of Adobe Reader or Acrobat.

Download the current version of Adobe Reader or Acrobat at the Adobe Product updates site. Or, in Adobe Reader or Acrobat, choose Help > Check For Updates.

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